Consumer Lending Senior Supervisor

Responsibilities

• Lead in-depth, end-to-end reviews of firms' business models and strategies, identifying where conduct risks may impact consumers or markets and shaping interventions that protect millions across the UK
• Build trusted, collaborative relationships with senior leaders in supervised firms, setting clear expectations and guiding them toward fairer, more consumer-centric outcomes
• Manage a dynamic caseload with diligence and precision, using data-driven insight and sound judgement to resolve complex supervisory challenges effectively
• Partner across teams to deliver impactful multi-firm projects, supporting improvements in conduct standards across sectors and enhancing the overall integrity of the financial system
• Empower positive change by effectively shaping firm behaviour, including the use of formal regulatory tools where needed to ensure better outcomes for consumers
• Contribute to a culture of continuous improvement, sharing ideas and insights that improve processes, support efficiency, and elevate the FCA's impact
• Skills required
• Minimum:
• Prior experience in drafting clear, concise content for a range of audiences
• Prior experience of analysing a range of complex information, identifying key risks of harm and making risk based regulatory judgements
• Prior experience of working on and prioritising different workstreams and communicating a strategic approach and priorities to a range of different stakeholders
• Essential:
• Ability to prioritise and manage a demanding workload, using sound judgement to deliver results in a fast-paced environment
• Demonstrated ownership, taking ownership of issues and guiding pragmatic, outcome-focused solutions
• Effective written communication skills, with experience producing high-quality briefings and papers for both internal stakeholders and external firms
• Sound judgement and strong analytical capability, with the ability to evaluate evidence, assess risks or potential consumer harm, and clearly justify decisions to a range of stakeholders
• Effective influencing and negotiation skills, professionally engaging both internal stakeholders and firms to drive positive outcomes while maintaining integrity
• Experience in supporting and developing colleagues, contributing to a collaborative and high-performing team environment
• Prior experience of working within a financial analysis and/or accountancy role

Benefits

Additional Information

Job Title: Consumer Lending Senior Supervisor Department: Consumer Finance Division: Supervision, Policy and Competition Salary: National (Edinburgh and Leeds) ranging from £53,800 to £62,000 and London £59,200 to £69,000 (salary offered will be based on skills and experience) This role is graded as: Senior Associate - Regulatory Your external recruitment contact is Steve Christopher via steve.christopher@fca.org.uk . Your internal recruitment contact is Rumana Hussain via Rumana.hussain@fca.org.uk . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Consumer Finance Directorate oversees supervision and policy for a market of over 30,000 firms, aiming to ensure consumers can access affordable credit, are treated fairly, especially when in financial difficulty and receive timely, high-quality debt advice. The sector spans a wide range of providers, including credit cards, motor finance, brokers, high-cost lenders, mainstream lenders and debt services and plays a significant role in society and the wider economy. As part of the Mainstream Lenders team, this Senior Supervisor role offers the opportunity to develop strong stakeholder engagement, investigative and project management skills, while driving improvements in firm practices to deliver better outcomes for consumers.

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