Automotive Service Advisor - INFINITI
External
Murgadoautomotive · Stuart, FLFull-timeOn-site21mo ago
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Responsibilities
- Serve as the primary point of contact for our valued INFINITI customers, ensuring their service needs are met with the highest level of professionalism and care.
- Assist customers with scheduling vehicle maintenance and repair services.
- Provide detailed explanations of repairs, costs, and timelines in a clear, courteous manner.
- Work closely with service technicians to ensure timely and accurate completion of repairs.
- Conduct vehicle walk-arounds with customers to identify service needs and recommend preventive maintenance.
- Maintain up-to-date knowledge of INFINITI vehicles, products, and services to offer accurate recommendations.
- Ensure all documentation is accurate and service records are maintained for each customer.
- Address and resolve any customer concerns promptly and professionally.
Requirements
- Previous experience as a Service Advisor in the automotive industry (luxury brand experience preferred, but not required).
- Exceptional communication skills with the ability to clearly explain vehicle issues and service recommendations to customers.
- Strong organizational skills and attention to detail to handle multiple customers and service orders.
- A customer-focused mindset with a commitment to delivering the best possible service experience.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Technical knowledge of vehicle systems and parts is a plus.
- Proficiency with service management software and systems.
- Valid driver's license and clean driving record.
Benefits
Competitive Pay & Bonus Opportunities: Base salary plus performance-based incentives.Comprehensive Benefits Package: Including medical, dental, vision, 401(k) with company match, paid time off, and more.Career Growth: Opportunities for advancement within INFINITI Stuart and the Murgado Automotive Group.State-of-the-Art Facilities: Enjoy working in a modern, well-equipped service department.Ongoing Training: Continuous INFINITI certification and training to keep you up to date with the latest technology and service techniques.Employee Discounts: Special pricing on vehicle purchases, service, and parts.A Collaborative Work Environment: Be part of a supportive, team-oriented culture where success is celebrated.Why INFINITI Stuart?We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Additional Information
Are you passionate about delivering world-class customer service? Do you thrive in a fast-paced, dynamic environment and want to be part of a team that focuses on luxury, innovation, and performance? INFINITI Stuart, a proud member of the Murgado Automotive Group, is seeking a dedicated and experienced Automotive Service Advisor to join our successful service team. This is your chance to build a rewarding career with a luxury automotive brand and contribute to an outstanding customer experience.
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