Benefits Administration - Technology Specialist

Requirements

• Work experience:
• 1-2 years working for a carrier or brokerage firm.
• Knowledge of Employee Navigator is preferred.
• Experience with benefits and enrollment systems preferred.
• Education:
• High School Diploma
• Knowledge and Skills
• Strong verbal and written communication skills
• Analytical and problem-solving abilities
• Proficient in Microsoft Office - intermediate to expert user level preferred.
• Excellent organizational skills
• Ability to work well under pressure with attention to detail
• Team oriented self-starter with ability to prioritize, monitor and control workflow deadlines and be flexible
• Detail oriented
• Sense of urgency
• Understanding of benefits & benefit terminology
• Proficient typing ability
• High degree of independence and problem-solving skills
• Working conditions
• Physical requirements
• None
• Direct reports
• N / A
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Department Account Management & Service
• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• Required Education: High school or equivalent
• E-Verify Program

Benefits

Additional Information

Job purpose: The BenAdmin Technology Specialist is at the heart of how our clients experience benefit administration technology. This is not a broad IT or general technology role - it is a specialized position focused specifically on the platforms and tools used to administer employee benefits, with Employee Navigator at the center. As a vital member of the Experience Team, this role owns the client onboarding journey, drives the group renewal process, and serves as a trusted resource for benefit administration technology support. Beyond day-to-day operations, this position helps shape the training, strategy, and vision behind our benefit admin systems - making a real impact on both the client experience and the way our team works. Duties and responsibilities - Premier user for BenAdmin system. - Responsible for client onboarding, group renewal process and updates to the BenAdmin System. - Support other HUB Team's with technical issues and provide ongoing training as needed. - Assist supervisor with ongoing trainings, documents, and presentations for internal staff. - Perform cross company system audits, updates and take preventative measures to prevent financial risk to the company and its clients. - Assist Clients with triggering Payroll Integrations and integration process if needed - Stay abreast of Ben Admin technology, submit escalated service tickets and enhancement requests, as necessary. - Assists in the set-up and monitoring of EDI files. - Assists in the set up and monitoring XML Files and API Files when applicable - Maintains positive relationships both internally and externally - Maintain HUB Values including HIPPA Compliance. - Ensures we are meeting HUB turn-around times.

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