Management and Program Analyst

About the role

WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services -Customer Account Services This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. GS-14 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service. Specialized experience for this position includes: Utilizing tools and systems to manage performance metrics, track mechanisms, and evaluate programs by leveraging enterprise reporting tools, data visualization platforms and reporting systems to prepare and analyze surveys, reports and assessments in evaluating information from internal and external sources. Communicating effectively with data governance bodies, Information Technology, and key stakeholders to ensure data integrity, accuracy, and compliance with Service-wide standards. Develop briefings and talking points for executives based on data from multiple report and data sources. Applying a range of laws, policies, and regulations to recommend improvements to program operations (i.e. data analysis, position analysis, technology) to support operations and external stakeholders including TIGTA. Providing technical guidance to staff and reviews and integrating training initiatives across offices, branches, and sections within Taxpayer Services and other BODs. Developing comprehensive action plans and schedules for short and long-range project implementation, ensuring alignment with Service goals, priorities, and policies. Coordinating project objectives and recommendations with key line and/or staff functions of the Service by evaluating progress against milestones, adjusting strategies, and formulating corrective actions to mitigate risk. Allocates project resources and recommends resource realignment to address emerging priorities. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

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