Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead

About the role

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description The Program Manager Lead holds a critical role in overseeing the comprehensive Washington Metropolitan Area Transit Authority (WMATA) Infrastructure LMR System. This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing and managing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel. The Program Manager also plays a vital role in ensuring adherence to WMATA change management processes, overseeing Project Managers and customer projects, coordinating with administrative personnel, and effectively communicating and coordinating with customers, partners, subcontractors, the WMATA project teams, as well as, internal Motorola personnel and leadership. Serving as the primary point of contact for the WMATA system and the supporting MSI PMO, this position requires a high level of professional experience in executive management, managing large enterprise IT systems, and working with substantial agencies or organizations. Key skills for success in this role include excellent planning capabilities, prioritization of tasks and responsibilities, adept delegation, exceptional interpersonal communication skills, and proficiency in various other areas. This position requires the ability to maintain professionalism under pressure. The Program Manager's contributions are instrumental in the successful implementation and management of the WMATA LMR ASTRO System, ensuring efficient operations and effective collaboration across all stakeholders. This senior leadership position holds comprehensive oversight and strategic responsibility for all contractual agreements and operational engagements between Motorola Solutions and the United States Secret Service. The role is critical in ensuring the seamless delivery of mission-critical communication solutions and services to a pivotal federal agency. The Program Manager must be driven and a strategic leader with 10+ years of experience leading large, complex teams and projects. Proven ability to manage personnel, cultivate positive customer relationships, and administer budgets effectively. Exceptional communication, problem-solving, and risk management skills are essential, as is the ability to build high-performing teams and deliver results-oriented leadership. Strong data analysis skills are crucial for measuring team performance and achieving customer goals. This Program Manager Lead position is responsible for the management, oversight and overall administration of the ASTRO System which supports the WMATA LMR system. Responsibilities include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, subcontractors, the WMATA and other external customers. Manage supply chain and logistics, strategic planning, customer service, contract management. Development of contractual response documents, other written reports, briefings and presentations, attending all internal and external meetings and overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones for the program and project management organization. Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi-tasking skills, risk registries and mitigation plan development, action ite

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