Team Leader Claims Operations
External
Qbe · Nez - New - AucklandPrepare for this interview
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About the role
This is a hands-on leadership opportunity where you can bring together people leadership, operational excellence , and continuous improvement. Leading a current team of seven Claims Administrators across onshore and offshore locations, you'll play an important role in delivering superior customer service , strengthening capability, and improving claims administration practices . About QBE At QBE, we get to the heart of what matters for our customers . And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner . What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role You'll lead a team and provide the direction, coaching, and operational support needed to deliver strong service outcomes. In addition, you'll : Oversee internal and external SLAs, ensuring claims and administrative processes are delivered accurately, efficiently in accordance with required timelines . Use data and reporting insights to monitor performance, capacity, and trends, and support informed decision-making. Identify opportunities to streamline workflows, strengthen processes, and improve the consistency of claims administration practices. Keep standard operating procedures , training documentation current while working closely with internal and external stakeholders. Train new team members and train new processes and procedures. Provide administrative support for the wider claims team. Identify and take appropriate action for risks and issues and be proactive in managing risk . Support the execution of operational projects in line with strategic objectives . About you You're an operations expert who enjoys improving the way work gets done and helping others succeed. You bring strong operational judgement, confidence working with data, and the ability to stay organised and effective in a changing environment. You'll also bring: A strong track record of focus on quality, service, and productivity. Excellent attention to detail and the ability to work through risk, quality, or process issues with care and sound judgement. A continuous improvement mindset and confidence identifying practical ways to improve efficiency and consistency. Strong analytical skills, including confidence using Excel to interpret data, manage capacity, and identify trends . Power BI experience will be an advantage. Strong communication and relationship-building skills, with the ability to work effectively across onshore and offshore teams. Experience leading people is preferred Please note, insurance claims experience is not a requirement of the role.
Requirements
- Analytical Thinking, Claims Settlement, Communication, Conflict Resolution, Critical Thinking, Customer Service, Custom
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Role Highlights Auckland based , permeant role with full-time hours. Lead an administrative claims team and drive service excellence. Hybrid role.
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