Customer Retention Lead

Responsibilities

• Source leads through various channels, including cold-calling, email campaigns, and referral networks.
• Follow up with potential clients through texts, emails, and calls, building relationships and establishing rapport.
• Set appointments with clients, coordinating schedules and logistics for efficient meetings.
• Inspect cars for lease end, evaluating their condition and advising clients on their options.
• Greet clients at appointments, conducting fact-finding interviews and guiding them through the end-of-lease process before handing off to appropriate team members.
• Evaluate cars for trade-ins, providing accurate appraisals and negotiating favorable terms for clients.
• Pull pay-offs and ground leases, ensuring a smooth transition for clients.
• Track progress with trade-up clients, responding to email inquiries and assigning leads to appropriate team members.
• Assign trade-up leads to the sales team, setting appointments and evaluating cars as necessary.

Requirements

• Excellent communication, presentation, and interpersonal skills
• Experience in product or retail sales preferred
• Competitive drive
• A heart for customer care and demonstrated ability to provide excellent customer service
• Availability to work retail hours
• High School Diploma or equivalent required
• Valid Driver's License
• Clean driving record with minimal accidents, points or moving violations
• Able to use/learn to use: CRM database, Google Suite and other automotive software products as required
• Company Benefits:
• Comprehensive medical, dental and vision coverage
• Health Savings Account
• Company provided life insurance
• Paid vacation, sick, and bereavement (Benefit Days UT)
• 401(k) with company match
• Short and long-term disability insurance
• Accident, critical illness, optional life, and hospital indemnity insurance
• Employee Assistance Program that offers counseling, financial or legal sessions
• Pet Insurance
• Schomp Automotive Group is an Equal Opportunity Employer
• If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to HRTEAM@schomp.com or contact 720-800-6265.

Benefits

Additional Information

Job Description: Location: 580 S Havana St, Aurora, CO 80012 Pay Type: Draw + Commission Full Time Pay Range: $90,000 - $105,000 per year The application window is expected to close on 6/17/2026 Building rapport with guests and creating long-term relationships will be key to your success. The Customer Retention Lead will be responsible for managing a portfolio of lease end clients and ensuring a seamless and successful end-of-lease experience. Why Schomp: A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction Opportunity for professional development and growing your career Employees are eligible for discounts on vehicles, parts, and service On-site Gym/Gym Reimbursement

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