Follow Up Specialist (Cox Fleet)
External
Cox Automotive · Cherryville, NCPrepare for this interview
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About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Responsibilities
- You'll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:
- Handle all inbound calls in a timely manner.
- Accurately gather and follow customer requirements during the initial call.
- Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
- Ensure accurate billing information is communicated to the service provider.
- Handle estimates promptly and accurately.
- Make outbound calls to obtain updates on open events.
- Keep customers updated on the event status and follow their instructions.
- Collaborate with the roadside dispatcher when problems arise.
- Manage time effectively to prioritize and complete tasks within deadlines.
Requirements
- You are proactive and have experience multitasking and problem-solving. Here's what else you bring to the table:
- Minimum:
- High school diploma or GED and up to 2 years of experience in a related field.
- Strong customer service experience.
- Preferred:
- A degree in related discipline or industry experience.
- Availability:
- Class start date: August 3, 2026
- Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
- Available work schedules: TBD, but we operate in a 24/7/365 environment.
- Help keep the wheels turning and the engines humming. Join Cox today!
- Drug Testing
Benefits
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable
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