Client Service Advisor (Service Delivery)

Responsibilities

• Offer cost-effective and practical advice and on digitalisation roadmap, AI automation, IT budgeting and IT governance.
• Be the first point of contact for our clients in IT service management framework.
• Assist in preparing proposals, estimates, and presentations for clients.
• Identify opportunities to upsell and cross-sell IT managed services.
• Strengthen client relationships to ensure service excellence.
• Coordinate with technical teams and external vendors to provide complete end-to-end IT managed services

Requirements

• At least 3-year relevant experience in client service, service delivery, account management, or business or IT advisory roles
• Background in Accounting, Business, or related disciplines, with experience in or exposure to the IT or technology sector
• Strong communication, presentation, and relationship management skills
• Proactive, organized, and solutions-oriented
• Able to work independently while collaborating with cross-functional teams

Additional Information

Job Description: This is a client-facing service delivery role to offer technology advisory and management services. Our Client Service Advisor works closely with stakeholders to support our clients' digitalisation journey to drive business growth.

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Company Intel

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