Customer Operations Associate

About the role

As a Customer Operations Associate at Cerve, you will play an essential role in keeping our customers supported and the data flowing through our platform accurate and reliable. In collaboration with Engineering, Product, and our customer-facing teams, you will help us deliver a platform that works for the people who rely on it every day. From resolving customer queries to processing and reviewing data, to spotting patterns that shape how the product evolves.

Responsibilities

• Customer Support: Be the first point of contact for customer queries, resolving issues quickly and accurately rather than just closing tickets.
• Proactive Outreach: Check in with customers, flag issues before they escalate, and feed what you hear back to the team.
• Data Processing: Upload, maintain and validate data across the platform, making sure what customers see reflects reality.
• Data Quality: Review data flowing through the platform, catch inconsistencies and surface patterns to engineering.
• Operational Delivery: Handle the hands-on work that keeps the business moving, from data processing to ad hoc tasks when something urgent comes up.
• Process Improvement: Spot faster, smarter ways of working and help turn them into how we operate as we scale.
• You are:
• Entrepreneurial : Thriving in a fast-paced startup environment. You're proactive, self-motivated, and have a can-do attitude that gets projects done.
• Systemic Thinker : You can see the bigger picture while keeping an eye on the details, ensuring every element works in harmony.
• Autonomous : You are comfortable in small teams where you are expected to take full ownership of your projects, driving them from concept to completion.
• Collaborative : You're eager to grow alongside us, learning from both success and setbacks as we build the platform together.
• Thirst for Knowledge : You're passionate about your craft, always seeking new knowledge while sharing your best practices with the team.
• Thriving in Ambiguity : Uncertainty motivates you. You embrace complex challenges that often raise more questions than answers.
• You have:
• Excellent communication skills, both written and verbal, enabling clear, empathetic, and professional interactions with customers and team members.
• Working experience with data and spreadsheets (Excel or Google Sheets)
• Good judgement - you know when to solve it yourself and when to escalate
• A genuine interest in working at an early-stage startup and growing with it
• [+] Experience in customer support, operations, or data administration
• [+] Experience working with AI / LLMs
• [+] Coding curiosity or experience
• [+] Background in food & beverage or supply chain

Benefits

Additional Information

About Cerve At Cerve, our mission is to build the data foundation the €10 trillion food and beverage supply chain has been missing. We operate the supply chain intelligence infrastructure for F&B. With this foundation in place, the industry gains the visibility, automation and shared insight needed to expand margins, tackle waste, food security and food borne illness at scale.

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