Field Service Engineer (PC and PC Peripherals Support)

Responsibilities

• Responding to client support requests and provides on-site field support to troubleshoot hardware and software issues
• Installing and maintaining hardware and compute peripherals
• Installing and upgrading operating system and software
• Provide installation, servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment
• Attend & resolve/fulfill incidents/requests based on defined SLA
• Maintain and update asset accuracy
• Provide input or suggestion on maintaining knowledge article
• Support Walk-In Service Center, where applicable
• Participate in project roll out/ discussion, where applicable
• Performs analysis and prepares reports on system problem trends and issues
• 50% of Assigned Task to support client internal business functions
• Key Requirements
• 5 or more years of experience in PC hardware, OS, MS Office and Peripherals troubleshooting
• Experience working with customer technology and support requirements
• Good communication skills and good team player
• Motivate to learn and good Time Management
• Willing to contribute on Continuous Service Improvement
• Flexible on ad-hoc assignment
• We are an Equal Opportunity Employer
• DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Benefits

Additional Information

Job Description: DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology Seeking an experienced Field Service Engineer (PC and PC Peripherals Support) to join the team. Christchurch based.

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