Community Coordinator

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Department: Sustainability ______________ Company: Canary Wharf Limited ______________ Reporting to: Associate Director - CSR & Community ______________ JOB SUMMARY The Community Coordinator is the organisation's trusted, day to day link between the business and local communities. The role builds strong, transparent relationships with residents, community groups, local stakeholders and partners, ensuring open communication, meaningful engagement and responsive issue management. The role listen's carefully to the communities sharing information within CWG to facilitate appropriate development and delivery of our strategy for the community. Part time: 18 hours per week (working pattern to be agreed) Annual Salary: circa £20k, dependent on experience (£41,500 FTE) Closing date: 28th June 2026 MAIN RESPONSIBILITIES This is primarily an office and community-based role, although working from home may be available occasionally. Act as the main point of contact between CWG and local communities, responding to enquiries, concerns and feedback in a timely and approachable way. Build and maintain positive relationships with residents, community groups, local CWG and other stakeholders. Support clear, accessible communication with local communities about developments, activity, events and opportunities, working with internal teams where needed. Attend and support community meetings, forums, site visits and local events, ensuring community voices are heard and understood. Manage and support community issues and complaints, working with colleagues and partners to resolve matters effectively. Maintain accurate records of engagement, issues and feedback, identifying key themes, risks and insights. Support the delivery of community initiatives, events, volunteering and local partnerships. Contribute to monitoring and reporting to demonstrate community outcomes and social value. Work collaboratively with internal teams to ensure community considerations are reflected in day‑to‑day operations and projects. Support community related items as and when needed, working to support the AD Community as they define priorities. PERSON SPECIFICATION Experience in community liaison, stakeholder engagement or customer‑facing role, with the ability to build effective working relationships with residents, community groups and local stakeholders. Experience and understanding of London Borough of Tower Hamlets is desired. Experienced in managing enquiries, concerns or complaints, demonstrating sound judgement, empathy and a solutions‑focused approach. Must be well organised and methodical, with the ability to maintain accurate records, track actions and see issues through to resolution. Collaboration and teamwork, must be able to work effectively with colleagues and stakeholders, contributing to a positive and cohesive working environment. Appreciates and adapts to the diverse needs of local communities, particularly within the context of Tower Hamlets. Must be IT literate, with confidence in using standard Microsoft Office applications HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions

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