Customer Sales Advisor

About the role

SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean we're now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before. That transformation puts us in growth mode. Volumes are rising, demand is strong, and we're building a team that can scale with it - people who want to work in a business that knows where it's going and how it's going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory. We have three exciting roles for Purchasing Executives to join the expanding team. As a Purchasing Executive, you'll speak directly with customers looking to sell their motorbike, guiding them through a smooth, friendly and transparent process. You'll negotiate fair prices, secure great stock for our showrooms, and make sure every customer feels valued. This role is essential to keeping our inventory strong, our service standards high, and our brand promise alive. What You'll Be Doing Day-to-Day: Deliver exceptional, professional, and positive customer experiences Confidently guide customers through the selling journey with clarity and transparency Negotiate fair prices while meeting targets and KPIs Accurately use systems to manage customer data and support smooth workflows Convert leads into completed purchases Ensure GDPR-compliant, accurate customer records Drive purchasing performance to support stock, revenue, and growth Represent SuperBike Factory with pride, living our PILOT values

Requirements

• Essential:
• GCSE English & Maths at Grade C / Grade 4 or above (or equivalent)
• Previous experience in customer service or a call centre environment
• Strong telephone communication skills with the ability to build rapport quickly.
• Strong organisational and time-management skills, with the ability to work well under pressure
• Ability to prioritise and multitask in a fast-paced environment.
• Desirable:
• Background in sales or negotiating deals.

Benefits

Additional Information

Internal job title for this role is a Purchasing Executive. Salary: £25,000 + OTE £40K Location: Macclesfield Employment Type: Permanent, Full time

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