Homeowner Claims Subrogation Advocate - Remote

Responsibilities

• Manages, researches and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Works with Subrogation Adjusters and Litigation Attorneys to recover funds on complex Property Losses to include product liability cases
• Identifies subrogation opportunities and refers claims to Subrogation unit in markets where complex subrogation litigation is prevalent
• Documents a claim file with notes, evaluations and decision making process
• Summarizes documents and enters into claim system notes
• Advises management on coaching and training opportunities
• Assesses unit needs for training and development on subrogation issues and processes

Requirements

• 6+ years of Homeowner's Property claim handling, settling, adjusting/evaluating experience required
• Homeowners Property claim subrogation experience, a plus
• Notes:
• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
• This position is not available for Washington, California, Alaska, and Hawaii residents.
• #LI-JB3
• Customer Communications, Decision Making, Insurance Claims, Negotiation, Property Claims, Researching, Subrogation Claims

Benefits

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under limited supervision, this job is responsible for identifying and monitoring subrogation inputs and collections. This role identifies new subrogation opportunities, refers opportunities to the subrogation unit, implements procedures, and monitors subrogation reimbursements to other insurers. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

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