Systems Engineer - Service Now

Responsibilities

• Support daily administration of Service Management platforms
• Configure standard workflows, queues, forms, and notifications
• Manage users, groups, permissions, and access requests
• Assist with incident, request, change, and asset management processes
• Troubleshoot and resolve basic platform issues
• Support testing, deployments, and upgrade validation activities
• Maintain operational documentation and knowledge articles
• Create reports and dashboards for operational teams
• Monitor platform health and escalate issues as needed
• Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• Foundational understanding of IT service management concepts
• 2-5 years relevant experience
• Required to Obtain future security clearance
• Basic understanding of SaaS platforms and web technologies
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills

Requirements

• Experience with ServiceNow or Jira Service Management
• ServiceNow Certifications
• ITIL Foundation Certification
• Basic scripting or automation experience
• Familiarity with REST APIs or integrations
• The base pay for this position within Colorado is: $82,000.00 - $109,000.00 - $119,900.00 annually.
• For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.
• Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.
• The date of posting can be found on Vantor's Career page at the top of each job posting.
• To apply, submit your application via Vantor's Career page.

Benefits

Additional Information

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Role Summary Provides operational and technical support for enterprise service management platforms, including ServiceNow and Atlassian Jira Service Management. Assists with platform administration, workflow configuration, user support, and maintenance activities while developing foundational platform engineering skills.

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