Internship - HMI CS Operation Team - Hsinchu

Responsibilities

• Data Analysis & Reporting
• Collect, clean, and analyze operational and customer service data
• Generate regular and ad-hoc reports to support decision-making
• Develop and maintain BI (Business Intelligence) dashboards and performance metrics
• Monitor KPIs such as service level, response time, and shipment performance
• Provide insights and recommendations to improve operational efficiency
• Business Intelligence (BI) Reporting
• Prepare structured BI reports using internal tools or platforms
• Ensure data accuracy, consistency, and timely delivery of reports
• Support management with data visualization and trend analysis
• Collaborate with stakeholders to define reporting requirements
• Meeting Coordination & Hosting
• Organize and host internal and cross-functional meetings
• Prepare meeting agendas, presentations, and materials
• Document meeting minutes, action items, and follow-ups
• Facilitate communication between teams to ensure alignment
• Logistics & Shipping Coordination
• Track and coordinate shipment status and delivery schedules
• Liaise with logistics partners, vendors, and internal teams
• Handle shipping documentation and issue resolution
• Ensure timely and accurate delivery of products/services
• Department Activities & Coordination
• Support planning and execution of departmental activities and projects
• Assist in process improvement initiatives
• Coordinate team events, training sessions, or internal programs
• Provide administrative and operational support to the CS team
• Excel & Data Management
• Utilize advanced Excel functions (Pivot Tables, VLOOKUP, formulas, etc.)
• Maintain structured datasets and ensure data integrity
• Automate routine reporting processes when possible
• Presentation & Documentation (PPT)
• Create professional PowerPoint presentations for management and stakeholders
• Summarize data insights into clear, visual formats
• Support business reviews and performance presentations

Requirements

• Bachelor's degree in Business, Operations, Data Analytics, or related field
• 1-3+ years experience in customer service operations, logistics, or data analysis
• Strong proficiency in Microsoft Excel and PowerPoint
• Experience with BI tools (e.g., Power BI, Tableau) is a plus
• Good analytical and problem-solving skills
• Key Skills
• Data analysis & reporting
• Business intelligence & dashboard creation
• Communication and meeting facilitation
• Logistics coordination
• Organizational and multitasking ability
• Attention to detail and accuracy
• Preferred Traits
• Proactive and results-driven
• Strong teamwork and collaboration skills
• Ability to manage multiple tasks in a fast-paced environment
• If you want, I can also:
• Tailor this JD for internal promotion vs hiring post
• Add KPIs / performance metrics
• Convert it into a resume format or LinkedIn job post
• Inclusion and diversity
• Need to know more about applying for a job at ASML? Read our frequently asked questions .

Additional Information

Position Overview The HMI CS Operations Specialist is responsible for supporting customer service operations through data analysis, reporting, coordination, and cross-functional communication. This role ensures operational efficiency, accurate reporting, and smooth execution of logistics and departmental activities.

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