Assistant Manager, Ambassadors

Requirements

• Prior experience and track record of achievement in community outreach, homelessness services, behavioral health, public safety, street outreach, social services, or related fields preferred.
• Prior experience serving as a lead, supervisor, senior outreach worker, shift lead, coordinator, or similar operational support role strongly preferred.
• Knowledge of the Tenderloin neighborhood, including local resources, service providers, and community dynamics preferred.
• Strong communication , interpersonal, supervisory, and de-escalation skills.
• Ability to effectively engage with diverse populations, including individuals experiencing homelessness, addiction, trauma, or mental illness.
• Strong organizational, administrative, written/verbal communication, and data entry skills.
• Ability to work independently and collaboratively in a fast-paced, high-demand environment. Strong problem-solving, situational awareness, and conflict resolution skills.
• Ability to maintain professionalism and composure during emotionally charged situations.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Proficiency and adaptability with smartphones, tablets, Microsoft Office, and/or case management and reporting systems preferred.
• Current CPR, First Aid, Narcan, and De-Escalation certification preferred or willingness to obtain within required timeframe .

Additional Information

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary: As an Assistant Manager for Cecil Williams Ambassador Program, you serve as the day-to-day operational field leader for an assigned shift, supporting the execution of outreach operations throughout the Tenderloin neighborhood of San Francisco. The Assistant Manager works under the direction of the Field Manager to supervise field operations for an entire shift. This role helps translate the Field Manager's strategic priorities and deployment plans into consistent daily and weekly operations. The Assistant Manager helps ensure that outreach services, operational standards, data collection, and safety protocols are implemented consistently across all staff, zones, and shifts. We currently have 2 vacancies open for this role. Work Environment GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

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