Senior Business Insights Analyst (Credit Cards, Payments, Loyalty & Personal Lending)

About the role

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: As a member of the Customer Monitoring and Remediation team within Canadian Credit Cards, Payments, Loyalty & Personal Lending (CCPL & PL), your primary responsibility will be to support Autotesting for Personal Lending; the data driven and automated approach to monitoring of various credit card programs and processes to ensure adherence to regulations, desired outcomes, and a focus on customer experience. Use Python, advanced data analytics, and subject matter expertise to create and automate scripts aimed at detecting problems in the bank as they happen. You will leverage a variety of data sources to assess processes from end to end, flagging where our obligation to the customer does not align with their expectation - mixing technical and business skills perfectly. This modern approach to QA leverages data evidence to expand capabilities from a sample-based approach all the way up to the entire customer base. You will play a key role in supporting newly launched projects and existing processes to identify gaps on an ongoing basis with the goal of identification before customer escalation or impact. You will use data triggers and process knowledge to build data queries and calculations built to review the entire process and identify exceptions or negative impacts on customers. Department Overview : Credit Cards, Payments, Loyalty & Personal Lending is the largest dual issuers of Visa and MasterCard Products and holds the top position of market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail network direct responses and key co-brand partnerships including Aeroplan, Amazon and Air Canada. The Continuous Automated Monitoring Operations Team applies advanced data analytics and automated testing to support the CCPL & PL business to proactively identify potential risks and enhancement opportunities, as well as supporting the remediation efforts of identified issues or incidents through subject matter expertise and data evidence. We understand the business, its risks, and regulatory requirements and are the Subject Matter Experts on the related data across the Credit Card Business systems. We perform monitoring and testing activities using a risk-based approach and support business and control partners interpreting the results. Continuous Automated Monitoring Operations (CAMO): Research, investigate, and detect potential regulatory, operational, policy, process, or customer experience gaps prior to customer escalation. Early identification provides a quicker remediation, a better customer experience, and can help avoid issues and regulatory reportable findings through speedier action. Autotesting : Scripts built in Python designed to query various databases and identify potential problems or impacted accounts. These will often utilize a mix of SQL, Python, and business acumen to reduce full population analysis to results that fall outside of expected outcomes. The automated scripts are built to be executed on a recurring basis. Job Requirements: As a Senior Business Insights Analyst of the Customer Monitoring and Remediation Team within Canadian Credit Cards, Payments, Loyalty & Personal Lending, reporting to the Manager of Continuous Automated Monitoring Operations team, the primary accountabilities of the role are: Lead partner interaction, planning, and build of Autotesting suites in support of incoming requests of new or existing processes. Work with partners to review implementation plans and suggest enhancements to prevent issues based on misalignment of disclosure, confusing terms, or previously identified problems. Create simple and complex queries to support and validate new and existing processes with a focus on identifying undesirable outcomes as quickly as possible. Analyse and champion opportunities for continuous improvements within team processes to increase efficacy and simplicity of interactions, technology, and processes. Assist in planning and automating QC processes aimed at verifying regulatory compliance and customer facing offers. Work with Incident

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