Customer Engagement Specialist

About the role

We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.

Responsibilities

• Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you'll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
• Empowered Account Management: Using your account management skill set, you'll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
• Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
• Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer's solar journey. By staying attuned to their evolving needs, you'll contribute to their long-term satisfaction.

Requirements

• High School Diploma
• Bachelor's degree preferred
• At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
• Previous energy or solar experience is not required but preferred
• Experience managing accounts preferred
• Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems
• Recruiter:
• Jacquie Hoffman (jacquie.hoffman@sunrun.com)
• Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
• Starting salary/wage for this opportunity:
• $20.73 to $27.63
• Compensation decisions will not be based on a candidate's salary history. You can l earn more here .
• Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

Additional Information

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

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