Senior Relationship Management Apprentice

Responsibilities

• As a Senior Relationship Management Apprentice, you'll be providing outstanding customer support and advice which is aligned to customer needs within a dedicated portfolio.
• Day-to-day you'll be:
• Proactively managing customer relationships for a dedicated portfolio of customers, aiming to exceed customer expectations across one, all or a combination of agreed customer lifecycles - thriving, surviving or declining
• Identifying and promoting the best possible solutions for customers, collaborating closely with other teams where necessary to deliver an outstanding level of service
• Managing either the direct portfolio, regional specialist relationship manager or the regional portfolio
• How we invest in you
• Our apprenticeships will support you to learn, grow and build a career you are proud of.
• You'll also get:
• A starting salary of £27,090
• Flexible benefits, 25 days' annual leave + bank holidays, and a monthly retirement fund contribution
• A fully funded apprenticeship - Financial Services Professional Level 6
• The skills you'll need
• To thrive in this role, you'll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
• You'll also need:
• A passion for excellent customer service
• The ability to work as a part of the team
• The ability to meet changing priorities with good organisational skills
• Good numeracy skills with a strong eye for detail
• Good communication and digital literacy skills
• Eligibility
• Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
• You'll need 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland).
• You'll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
• Inclusion and accessibility
• We're committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.
• If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we're happy to support you.
• Ready to apply?
• Our application window closes once we receive enough applications to fill the cohort so apply as soon as you're ready to make sure you don't miss out.
• Make sure you've listed your qualifications and experience on your CV before applying. Here's an example of a good 'CV.'
• Need help with your application
• Visit our 'Application Support' page for information on the recruitment journey and answers to the most common queries.
• Hours
• 35
• Job Posting Closing Date:
• Job Posting Closing Date is not yet published.
• Ways of Working:Hybrid

Benefits

Additional Information

Progress as unique as you are Apprenticeship - Commercial & Institutional Banking Starting October 2026 Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably. Programme length: 25 months Salary: £27,090 Qualification gained: Financial Services Professional Level 6 Location: Leeds Our people work in different ways depending on their roles, and apprentices follow their team's approach, which may be onsite or hybrid depending on the job.

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