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Candidate Experience Lead

External
Lyft logoLyft · Toronto, Canada
Full-timeOn-site6d ago
LeadershipMentoringProcess Improvement
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Responsibilities

  • Establish and hold the team accountable to scheduling SLAs - turnaround times, ticket pickups, interview confirmations - while building the environment where those standards are sustainable, not just enforced.
  • Spotting the process gaps before they become escalations, using data to back your decisions, and asking regularly whether manual work can be simplified, automated, or eliminated. When you identify an opportunity, you don't just flag it - you drive it through to implementation.

Requirements

  • 4-6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others
  • Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity
  • Experience identifying and implementing process improvements or automation - you've made work measurably better, not just tidier on paper
  • Comfortable using metrics to identify problems and evaluate solutions - you don't need a dashboard built for you to ask the right questions
  • A track record of giving feedback that lands well: specific, constructive, and delivered with care
  • Able to balance competing priorities without dropping the ball on fundamentals
  • A collaborative instinct - you build trust with recruiters, hiring managers, and candidates alike, and you're known for following through

Benefits

Extended health and dental coverage options, along with life insurance and disability benefitsMental health benefitsFamily building benefitsChild care and pet benefitsAccess to a Lyft funded Health Care Savings AccountRRSP plan with company match to help save for your futureLyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.Subsidized commuter benefits and Lyft ride creditsHealth insuranceDental insuranceFlexible schedule

Additional Information

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. This is a hands-on leadership role sitting at the centre of how Lyft's talent acquisition team operates day-to-day. You'll lead the coordination team - setting the standard for scheduling excellence, coaching your team through complex challenges, and partnering across TA to remove friction from the candidate journey. This role is roughly half people management and coaching, half active contribution to scheduling and team projects. The right person is someone who leads from the front: credible on the tools, invested in their team, and genuinely curious about what better looks like.

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