Operations Executive

About the role

A great lifestyle precinct doesn't just look good - it runs well. Behind every tenant who opens on time, every unit that gets fixed before a customer notices, and every operational question that gets answered before it becomes a problem, there's someone who made that happen quietly and competently. We are looking for a Precinct Operations Executive to be the operational backbone of our upcoming lifestyle precinct - the first point of contact for tenants on all operational matters, and the person who ensures the day-to-day running of the site is smooth, professional, and well-coordinated. Your primary focus is our upcoming large-scale lifestyle and heritage precinct, opening in early 2027. You will also support operations across our broader portfolio of lifestyle and heritage properties as required.

Responsibilities

• Tenant Operations Support
• Serve as the primary point of contact for all tenants on operational matters - unit handovers, defect reporting, maintenance requests, access, utilities, and general operational queries
• Guide new tenants through the operational onboarding process - familiarising them with house rules, waste management procedures, loading bay protocols, access hours, and facility usage
• Conduct regular walkthroughs of tenant units to identify and proactively flag maintenance or operational issues before they escalate
• Coordinate and follow up on all tenant-reported defects and maintenance requests, ensuring timely resolution by the relevant vendors or contractors
• Maintain a clear and organised tenant communications log - every query raised and every resolution tracked
• Facility & Site Management
• Oversee the day-to-day operational condition of the precinct - common areas, landscape, amenities, utilities, and shared facilities across all buildings
• Coordinate with external contractors, vendors, and service providers for routine maintenance, ad-hoc repairs, and scheduled servicing (M&E, pest control, landscaping, cleaning)
• Monitor and manage service contracts - ensuring work is carried out on schedule, to standard, and within budget
• Maintain an up-to-date asset register covering all facility equipment, maintenance schedules, and service histories
• Ensure all operational procedures comply with relevant regulatory requirements - including fire safety, building maintenance, and environmental health standards
• Heritage Building Awareness
• Develop working familiarity with the heritage and conservation guidelines applicable to the precinct's buildings
• Flag any maintenance or repair requirements that may affect heritage fabric to the relevant stakeholders before work commences
• Liaise with appointed conservation consultants or architects when operational work intersects with conservation requirements
• Reporting & Administration
• Prepare monthly operations reports covering maintenance status, outstanding defects, contractor performance, and operational issues
• Manage the operations inbox and ensure all tenant queries are acknowledged within 1 working day
• Support the management team on any operational matters related to lease handovers, fit-out periods, and opening milestones

Requirements

• Essential:
• 3-5 years of experience in facilities management, property operations, or building management - commercial, retail, F&B, or lifestyle properties preferred
• Solid understanding of building systems - M&E, plumbing, electrical, ACMV - at an operational (not engineering) level
• Strong people skills - able to manage tenant relationships with patience, professionalism, and a service-first mindset
• Highly organised with strong follow-through - the kind of person who never lets a request fall through the cracks
• Comfortable working independently on the ground without daily supervision
• Proficient in written and spoken English; able to communicate clearly with tenants, contractors, and management
• Preferred:
• Prior experience managing operations within a lifestyle precinct, heritage property, F&B cluster, or mixed-use development
• Familiarity with heritage or conservation building stock and the operational considerations they carry
• Experience managing external contractors and service providers
• Basic knowledge of relevant Singapore regulatory requirements - FSSD, BCA, NEA

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