Instant Issuance Senior Specialist

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At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Instant Issuance Senior Specialist will be responsible for managing Instant Issuance card stock inventory, ribbon and film inventory management, and printer in-service, in-transport, and spare pool inventory. The Specialist will also be responsible for handling shipping printers to locations when Partner Leads determine a replacement is necessary. When not assisting Partner Leads, or as necessary, the Instant Issuance Senior Specialist will act in the role of the Instant Issuance Support Agent. About This Role: Candidates must be available: Mon - Fri 8 a.m. - 5 p.m. Remote most Mon/Tues, In-Office most Wed thru Fri. Flexibility on hours may be needed to assist with coverage. The Instant Issuance Senior Specialist will be responsible for managing Instant Issuance card stock inventory , ribbon and film inventory management, and printer in-service, in-transport, and spare pool inventory. The Specialist will also be responsible for handling shipping printers to locations when Partner Leads determine a replacement is necessary. When not assisting Partner Leads, or as necessary, the Instant Issuance Senior Specialist will act in the role of the Instant Issuance Support Agent. T he Instant Issuance Senior Specialist role is responsible for managing the daily functions of the Instant Issue team as ensuring the locations participating receive a good customer service experience. The role's primary responsibility is to assist the partners participating with instant issuance with hardware support, audit support, error resolution, basic troubleshooting, and inventory responsibilities. The role will also be responsible for accurate data entry as well as prompt response times to issues. Handle inbound and outbound calls from both partner locations and internal groups participating in Instant Issuance. Accurately enter, track, and report daily data requirements. Assist with daily auditing of assigned locations. Enter daily audits provided by partners and compare the information against the server data for the specific location. Identify and correct any discrepancies related to normal daily activity. Escalate any discrepancies that cannot be attributed to normal daily activity. Process and track customer card requests from assigned partners. Assist with error resolution and basic troubleshooting of instant issuance equipment within department standards. Work independently and make decisions on issue escalation with minimal supervision. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program as applicable to your job duties Complete compliance training and adhere to internal procedures and controls as required. Report any known violations of compliance policy, laws, or regulations Report any suspicious customer and/or account activity Exhibit professional behavior and promote positive working relationships. Adhere to all work schedules and attendance guidelines. Accountable for continuous best efforts to complete the job assigned. Exercise a willingness to be a resource to colleagues. Proactive and respectful in all relationships. The Ideal Candidate for This Role: Candidate must have excellent customer support skills, adaptable to changing environment and proactive problem solving skills. 1 - 3 years of customer service experience and 3 months - 1 year of back office experience required. Candidates must possess unrestricted work authorization and not require future sponsorship.

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