Retail Manager

Responsibilities

• Uphold the image of the brand
• Instills an uncompromising culture among all the retail teams towards upholding the image of the brand through Merchandising, Visual Merchandising , Boutique Maintenance and Staff Grooming.
• Partners proactively and closely with the Visual Merchandising Team to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Sees that the Boutique Management and teams always place priority and urgency in ensuring that the boutique environment is in optimum condition, including the professional image of retail team members.
• Leadership, Management and Development of Staff
• Fosters a culture of excellence in the retail teams: ensures that retail team members are excited, motivated and performing their duties in accordance with the Chanel vision and mission.
• Effectively convinces and demonstrates to the boutique teams to be both sales and service driven. In situations where team members tend to favor one at the expense of the other, swiftly intervene and re-calibrate mindset.
• Identifies and implements ways to empower and inspire his or her boutique management to surpass the expectations of customers.
• Has a good handle on retail manpower needs and works closely with People & Organization in making hiring decisions and proactively help to find and retain talent.
• Build a Client-centric Boutique team
• Drives Boutique Management to adopt a Client-centric culture within the boutiques to champion customer engagement to develop long lasting relationships.
• Stress to Boutique Management the importance of obtaining a thorough and personalized understanding of every Clients' needs and expectations
• Works proactively with the Retail Marketing Team to analyze customer trends, and purchase behavior and spares no efforts to see that Clients' needs and expectations are always met, and surpassed frequently.
• Takes all client feedback and sees that all customer service complaints and/or merchandise complaints are handled expeditiously and shares feedback to retail teams.
• Properly Manage Merchandise & Inventory
• Works closely with the Merchandising teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise that is relevant to the profile of the boutique's clientele
• Encourages active participation from the retail teams on the "buy by boutique" initiative
• Ensures that each boutique follows the most efficient process obtaining stock on the floor
• Performance/ KPI management:
• Works with Boutique Leadership Team to achieve KPIs
• Drives sales on a daily / weekly / monthly basis and analyzes variance against sales targets and takes appropriate actions
• Partners with P&O to elevate commission schemes and recommends incentive schemes and to maximize Service and Sales performance.
• Prepare and propose sales target budget to Merchandising Team on a monthly/ quarterly/ yearly basis
• Strategic Management of Boutiques and Retail Partners
• Responsible to ensure that the boutiques are embedded with the Client Service Values and engage each

Benefits

Additional Information

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring full selves to work and to their life's calling. At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering an environment that reflects our strong values; encouraging and enabling inclusion and investing in work and workplace that foster collaboration and well-being. This is critical for the long-term success of our business. The Retail Manager - Fashion Local Market is dedicated to inspiring and mentoring the retail teams to engage the client of today and tomorrow to the brand through fostering a culture of excellence in providing unsurpassed service to all clients (internal and external) and ensuring high image standards in all boutiques at all times while being committed to all retail employees' personal and professional development and growth and fostering the strategic and strong partnership with trade.

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