Guest Experience Agent

Benefits

Additional Information

Greet guests at the limousine and ensure that they are escorted safely to their Hotel room. Greet guests on arrival at the hotel and conduct check-in and registration procedures. Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance. Implement and maintain guest guest recognition program. Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up. Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested. Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary. Upsell all hotel rooms, spa, gallery and F&B outlets. Entertain guests when appropriate. Assist the cashiers with guest billing procedures. Ensure that guest check out arrangements are in order, and to bid guests farewell. Carry out administrative requirements as directed. General Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with al health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or reputation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically and within the parameters of local law. Interacts with guests actively soliciting feedback. What will you bring to this role? Fluent in English (written and spoken); proficient in Russian Previous experience in Guest Relations, Front Office, or luxury hospitality preferred Excellent communication and interpersonal skills with a naturally engaging personality Strong problem-solving abilities and emotional intelligence Ability to remain calm, professional, and detail-oriented under pressure Proficiency in Opera PMS or similar hotel management systems is an advantage Passion for creating exceptional guest experiences and meaningful connections Opportunity to join the first Raffles in Bahrain Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities.

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