Sales Engineer (Hybrid)

About the role

As a Sales Engineer, you'll be the trusted expert who bridges the gap between what prospects need and what our product delivers - turning technical features into clear business value during every sales conversation. You'll partner closely with Account Executives to support the sales process: demonstrating product capabilities, addressing technical questions, leading proof-of-value engagements, and helping customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that makes deals happen.

Responsibilities

• Product Demonstrations: Support sales reps in clear, engaging product demonstrations, assisting them in showcasing our platform's features and capabilities.
• Technical Support: Partner with sales representatives throughout the deal cycle to answer technical questions, address concerns about product limitations or integrations, and provide accurate information that keeps opportunities moving forward.
• Proof of Value Execution: Lead structured POV engagements following established guidelines, working directly with prospect teams to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
• Customer Discovery: Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments, and gather the information needed to position our solution effectively.
• Problem Resolution: Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
• Sales Collaboration: Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business.
• Continuous Learning: Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.

Requirements

• You're the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed.
• 1+ year of presales experience or equivalent combination of technical and sales experience , preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities.
• Strong technical foundation in cybersecurity or related fields-you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences-you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to.
• Natural organization and follow-through - you manage multiple customer engagements simultaneously, track action items without prompting, and take ownership of commitments you make to prospects and teammates.
• Collaborative mindset with strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.
• Growth orientation -you're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.
• Bonus points if you have:
• Familiarity with security awareness training, phishing simulation, or compliance management concepts
• Experience with mail environments, Active Directory, or common IT infrastructure
• Why You'll Love It Here
• Career Launch Pad: You'll build a strong foundation in technical sales with a clear path for advancement - many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.
• Skill Development: Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.
• Hybrid Flex

Benefits

Additional Information

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

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