Assistant Manager Learning & Development (Cluster Role)

Responsibilities

• Conduct Training needs analysis for the hotel
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Provide support and development of Departmental Trainers as required
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
• Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
• Promote a culture of learning and continuous improvement across all departments.
• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.
• Your experience and skills include:
• Minimum 3 Years of experience in hospitality industry
• Previous leadership experience in a similar role required.
• Computer literate in Microsoft Window applications and or relevant computer applications required
• University/College degree
• Excellent administrative, interpersonal, written and verbal skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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