Freelance Onsite PC Technician (m/w/d) first and second level support

Responsibilities

• Level 1 Support:
• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting
• Level 2 Support:
• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues
• Tools & Technologies:
• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools
• Essential experience/skills:
• Fluent in Dutch and English
• Experienced in both Level 1 and Level 2 IT support
• Comfortable working autonomously (no backup needed)
• Location: Amsterdam
• Workload: 3 days per week / 8 hours per day on client site support
• Freelance
• All our positions are open to people with disabilities

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Company Intel

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