IT Inventory Technician - Peripheral Vending Program

About the role

The IT Inventory Technician is a hands-on, operations-focused role responsible for keeping our client's IT hardware ecosystem running smoothly. You will own the day-to-day operation of IT peripheral vending machines, manage hardware inventory from receipt through deployment, and ensure employees have the equipment they need-on time and without friction. This role sits at the intersection of physical logistics, data accuracy, and employee experience.

Responsibilities

• IT Vending Machine Operations
• Restock IT peripheral vending machines across supported office locations, maintaining appropriate inventory levels based on demand and established stock thresholds.
• Reconcile machine stock with backstock inventory to maintain accurate vending machine counts.
• Conduct regular inspections to ensure vending machines are clean, operational, and ready for employee use.
• Act as the on-site operational point of contact for vending machine vendors, coordinating troubleshooting, maintenance, repairs, and scheduled service visits.
• Monitor vending platform dashboards, alerts, and operational metrics; identify and resolve outages, stock shortages, or machine issues promptly.
• Support vending machine deployments and operational changes-including staging equipment, assisting with installations or relocations, and configuring SKUs or planograms as directed.
• Own SOP documentation for restocking, troubleshooting, reconciliation, and operational reporting; continuously identify and drive process improvements.
• Inventory & Asset Management
• Receive and inspect inbound IT shipments, confirm accuracy against purchase orders, and report discrepancies.
• Tag, record, and maintain accurate inventory data and stock levels in the asset management system.
• Stage, image, and update laptops, mobile devices, and accessories for new hires and device replacements.
• Prepare YubiKeys and other security hardware for distribution.
• Perform cycle counts, helpdesk replenishment, discrepancy reconciliation, and assist with asset returns and redeployment.
• Shipping & Logistics Operations
• Prepare and process outbound shipments for new hires, device replacements, and returns.
• Coordinate with logistics partners to ensure shipment records are accurate, tracked, and up to date.
• Maintain organized storage and staging areas across office locations.
• Support cross-office and international device shipments as needed.
• Systems & Data Accuracy
• Maintain real-time accuracy of inventory and device assignment records.
• Support data accuracy, reporting, and audit needs for Finance, Security, and Compliance stakeholders.
• Escalate discrepancies or process gaps to senior IT Logistics team members for resolution.
• Support & Collaboration
• Respond to logistics-related helpdesk tickets and ad-hoc requests in a timely manner.
• Support onboarding events and new-hire orientation classes with hardware setup and equipment provisioning.
• Contribute to SOP documentation and ongoing process improvement initiatives across the IT Logistics team.

Requirements

• Required
• 2-4 years of experience in IT logistics, asset management, warehouse operations, or a related field.
• Hands-on experience with inventory or asset management systems (e.g., ServiceNow, Jamf, or similar platforms).
• Familiarity with IT hardware-laptops, mobile devices, peripherals, and security tokens (e.g., YubiKeys).
• Strong attention to detail and a track record of maintaining accurate data and records.
• Ability to lift and move equipment (up to 50 lbs) and perform physical tasks in a warehouse or office environment.
• Effective written and verbal communication skills for vendor coordination, ticket responses, and documentation.
• Self-starter who can manage priorities across multiple office locations with minimal supervision.
• Preferred
• Prior experience operating or maintaining hardware or retail vending systems.
• Exposure to device imaging and deployment workflows (e.g., MDM platforms, imaging tools).
• Experience processing domestic and international shipments.
• Familiarity with planogram concepts or retail/vending SKU configuration.
• Salary Range
• Astreya offers comprehensive b enefits to all Regular, Full-Time Emplo

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