Food and Beverage Floor Manager

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Job Responsibilities Job Description The Floor Manager of Food and Beverage is responsible for the day-to-day operations of all Food & Beverage venues including fast food, bars, restaurant, events & banquets. Attend & complete required trainings to operate & managed Food & Beverage venues. Responsible for interviewing, selecting, directing, assigning work duties and responsibilities, scheduling, ordering, payroll, supervising, training, coaching, documenting, discipline and development of staff. Sets performance standards for tasks, jobs and roles of their employees. Ensures consistency, accuracy, portion control, quality and presentation of all Food & Beverage products & services in a friendly fast-paced exceptional guest service environment. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations including compliance of the CBA. Maintains safe and sanitary work area & practices per the New York City Department of Health & Servsafe guidelines. Serves as a consistent presence for the operation by guiding, directing and deescalating bottlenecks. Champions other responsibilities as they emerge and keeps an open communication with co-workers & superiors in order to work through operational concerns and challenges. Promotes positive public and employee relations. Projects a professional personal image in appearance and grooming in accordance with company policy. Performs other duties as assigned. The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight. Essential Duties Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions Availability to work weekends, holidays and Food & Beverage busy days. Ensures employees are trained to work safely and efficiently within current regulatory guidelines Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs Prepare, maintain, and submit essential paperwork and meet deadlines on time Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements Nurture an ownership work environment with emphasis on Motivation and Teamwork Develops a positive and productive relationship with subordinates & co-workers Effectively & positively motivate employees Preserve excellent internal and external customer service Works independently and exhibits judgment, independent discretion Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates All other duties as assigned Work/Educational Experience Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations. Bachelor's Degree in Food Service/Business Management/Culinary School Diploma or closely related field OR Two (2) years' experience in a High Volume Food and Beverage Supervisory position or equivalent OR Two (2) years' management experience in the hiring position's Department Five (5) years' related work experience in a High Volume Food & Beverage setting required Three (3) years' related experience in a Casino High Volume Food & Beverage setting preferred Superior written and verbal communication skills; able to effectively address all levels within the organization Demonstrated a working knowledge of state gaming regulations pertaining to casino operations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have excellent planning, organizational, verbal communication and delegation skills Must be able to clearly communicate in written and verbal expression Must have the a

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