Senior Staff Support Engineer (MSC Production Support Team), Bangalore

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Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Senior St aff Support Engineer ( MSC Production Support T eam) Bangalore About Warner Bros. Discovery: Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com . Meet Our Team: The Media Supply Chain (MSC) team builds applications and services that power Warner Bros. Discovery's content supply chain . Our platforms enable stakeholders to plan, manage, enrich, and deliver media assets at scale across platforms, including Max (HBO Max), Discovery+, partners, affiliates, and linear channels. The Media Supply Chain Production Support team provides 24/7 technical support for the full production media lifecycle-ensuring technical issues resolutions, the stability of systems, workflows, and capabilities required to move content from inventory through ingestion, transformation, metadata management, packaging, distribution, and partner delivery to global platforms. We support thousands of internal users, enabling seamless content production and distribution across all platforms. This role operates at the intersection of MSC Production Support, MSC Development and WBD O perational teams ( GCO) combining deep technical expertise with cross-functional leadership to ensure the seamless progression of assets through MSC workflows, drive syste ms reliability improvements and reduce operational risk across the platform . Roles & Responsibilities Be part of a 24/7 Production Support T eam for a Media Supply Chain systems portfolio of on-prem and AWS applications and services Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end business and technical workflows and dependencies Maintain a comprehensive view of system architecture, services, data flows, and integration points across platforms Identify systemic weaknesses and drive long-term architectural remediation strategies Influence engineering design to ensure production readiness, scalability, and resilience by design Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements. Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection, issues resolutions and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights. Drive improvements in incident reduction, MTTR, detection capabilities, and system stability Lead initiatives focused on automation, self-healing, and proactive issue prevention Define and enforce best practices for monitoring, alerting, and operational readiness Elevate consistency and quality of incident handling, escalation, and resolution processes Influence upstream teams to address root causes, reduce technical debt, and improve operability Provide ongoing technical mentorship and leadership within the MSC Production Support team Elevate team capabilities in incident technical analysis, debugging, resolution and system understanding Drive adoption of standardized Support practices, tooling, and documentation Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows What to Bring 15 - 18 years of experience in Technical Production Support, or distributed systems development Proven experience supporting and leading large-scale, distributed, cloud-based systems Deep understanding of end-to-end Media Supply Chain workflows, integration interfaces and system dependencies Strong track record of leading complex, cross-system incident investigations and RCA efforts Demonstrated ability to influence engineering teams and drive long-term technical improvements Excellent written and verbal communication skills with ability to engage senior stakeholders across multiple functions Proficiency in Java, Pytho

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