Implementation Manager, Healthcare (CLEAR1 - B2B)

Responsibilities

• Own and execute healthcare client implementations end-to-end, ensuring on-time, compliant and high-quality launches.
• Accelerate time to value by coordinating technical and operational requirements for integrations, workflow alignment and compliance approvals.
• Coordinate cross-functional teams (Customer Success, Product, Operations, Engineering, Legal) to ensure smooth and timely launches.
• Serve as the accountable lead across internal and external stakeholders to ensure technical requirements are met and tested at key milestones. Ensure clients are fully enabled and ready for long-term success.
• Train and enable client teams, ensuring they can operationalize and scale CLEAR's solutions with minimal friction.
• Meet and exceed success metrics for each implementation, monitor performance, and resolve issues to guarantee impact.
• Capture and share best practices to enable repeatable, scalable implementations.
• How you'll measure success:
• Time to launch
• Adoption milestones
• Customer experience at handoff (CSAT)
• What you're great at:
• 5+ years of implementation, onboarding, or program management experience, ideally in healthcare, SaaS, or enterprise tech.
• Experience working with Epic.
• Hands-on experience with EHRs, healthcare systems, compliance, and patient experience.
• Strong ability to manage complex projects with multiple internal and external stakeholders.
• Proven track record of delivering successful implementations on time and at scale.
• Excellent communication, problem-solving, and relationship management skills, with a bias for action.
• How You'll be Rewarded:
• #LI-Onsite

Benefits

Additional Information

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As an Implementation Manager, Healthcare at CLEAR, you'll be on the front lines ensuring our healthcare partners go live successfully, adopt our products effectively, and deliver measurable value to their patients and providers. You'll own the full implementation journey - from kickoff through launch - and serve as the connective tissue between our healthcare partners and CLEAR's customer success, solution engineering, and operations teams.

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