Customer Service Associate III -

Responsibilities

• Review virtual images and documentation received from vendor
• Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim
• Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (.e.g. structures / materials)
• Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review
• Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing
• Return any claims for additional information in case of insufficient data
• Education
• Bachelor's degree or equivalent experience

Requirements

• 0-18 months
• Supervisory Responsibilities
• This job does not have supervisory duties.
• Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Primary Skills
• Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
• Shift Time
• Recruiter Info
• Shital Holambe [C]
• shon4@allstate.com
• About Allstate
• Learn more about Allstate India here .

Additional Information

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home & surrounding dwellings.

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