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Technical Support Representative - Enterprise & Desktop

External
logitech logoLogitech · Camas, WA
Full-timeRemote2w ago
AsanaConfluenceSalesforce
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Requirements

  • Minimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phone
  • Minimum 3 years providing support for Windows, Mac, bluetooth, wireless and USB products
  • Minimum 2 years providing support for software used with hardware
  • Experience providing support for an IT/office users
  • Fluent (written and spoken) in English and [adjust language by region]
  • Helpful Knowledge and Skills
  • Experience quickly learning how to troubleshoot new technologies and communicate them to others
  • Strong knowledge of USB, wireless and Bluetooth technologies
  • Experience with Salesforce/Oracle/Zendesk support ticketing systems
  • Knowledge of common IT office equipment, technology, standards and technology
  • Excellent communication skills
  • Strong and verifiable knowledge of customer care processes and techniques
  • Experience in QA and SQA testing
  • Experience in Confluence/Asana and other knowledge management systems
  • Education
  • 4-year degree or equivalent experience

Benefits

This position offers an annual base salary typically between $70,000 and $ 85000.#LI-SN1All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleParental leave

Additional Information

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Job Summary The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams and headsets) and software, as well as escalations from our Tier 1 team. Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus. Primary Job Responsibilities Troubleshoot software, connectivity and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support team Assist Tier 1 support team by providing guidance to resolve tickets without escalation Provide ad-hoc feedback about trends, new issues and the voice of the customer In periods of low technical support volume, assist with related projects

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