Clinical Profile Manager

About the role

This position is within the Medical Administration Service, in the Oklahoma City VA Health Care System (OKVAHCS). The Supervisory Program Analyst (Clinic Profile Manager) will support the needs of the VISN's diverse workforce and the expectations of management related to the acquisition, compensation, retention, and performance of staff, as well as the consistent execution of HR-related administrative functions to benefit both staff and Veterans. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. For a GS 11 position you must have served 52 weeks at the GS 9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS 9 Grade Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: (1) Comprehensive knowledge of applicable public laws VA regulations and national, VISN, and facility directives, legal decisions and state laws dealing with care, policies, procedures, and precedents regarding scheduling, clinic profiles, ambulatory data capture, workload, billing, DSS(MCA) identifiers and ACA principles; (2) in-depth practical knowledge of all VA scheduling packages and ambulatory data capture applications, other non-related packages interfacing with the ambulatory data capture program (lab, radiology, surgery, event capture, TIU, etc.), fileman, and other applications pertinent to outpatient clinic profile management and data collection; (3) knowledge, experience, and ability to select, interpret and apply regulatory guidelines, precedents and protocols to process clinic profile requests involving complicated decision with multiple factors; (4) knowledge, experience, and innovative skill to evaluate and analyze processes and procedures with multiple variables, problem-solve, and apply mature judgment to make complex independent decisions with ramifications across a continuum; (5) knowledge and skills to communicate effectively with a wide variety of professional and non-professional individuals to facilitate a liaison between services, a smooth and efficient workflow, resolution of problems and promote good relationships; (6) knowledge and skills on how to locate, extract, interpret and generate reports of various natures for various Facility services; and (7) knowledge of various software applications and databases to develop repots and manage data. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree. OR, 2 full years of progressively higher-level graduate education leading to such a degree. OR, LL.B. or J.D., if related. NOTE: This education must have been obtained at an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation. OR, Combination: Equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience, as described above, which meet the total experience requirements for this grade level. NOTE: The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. This education must have been obtained in an accredited college or university. If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation. GS 11 Grade Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next l

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