Restaurant Captain

Responsibilities

• Supervise and coordinate daily front-of-house restaurant service operations to ensure efficient workflow and customer satisfaction
• Lead and guide service staff to deliver consistent, high-quality customer service aligned with brand standards
• Address and resolve guest feedback promptly to enhance overall dining experience
• Verify order accuracy and ensure timely delivery of food to customers
• Maintain cleanliness, hygiene, and service standards throughout the restaurant environment
• Assist in training service staff and monitor their performance to support continuous improvement
• Required competencies and certifications
• Experience in a supervisory role within F&B or hospitality demonstrating leadership in service operations
• Strong leadership skills to manage and motivate service teams effectively
• Effective communication skills to coordinate with staff and handle guest interactions
• Customer-focused problem-solving skills to resolve service issues efficiently
• Flexibility to work shifts, including weekends and public holidays

Additional Information

Job Summary The Restaurant Captain supervises front-of-house operations to ensure smooth service and excellent customer experience. This role leads the service team, coordinates with the kitchen, and maintains high service standards.

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Company Intel

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