Bilingual Enterprise Customer Success Manager (English/French)

Responsibilities

• Manage a portfolio of CA enterprise accounts, focusing on retention and expansion.
• Identify new potential key account upsell and cross-sell opportunities and execute action plans for growth.
• Maintain and manage your pipeline to meet forecasting targets and key performance indicators (KPIs).
• Utilize effective commercial skills and client development strategies to guide partners through every stage of development.
• Apply analytical skills to raw data to create performance reports and projections, identifying trends, opportunities, and issues.
• Maintain effective documentation and resource management critical for successful partner launch and continued rollout.
• Function with high attention to detail and ability to work independently, while maintaining a humble and collaborative attitude with stakeholders.

Requirements

• Bilingual English/French full proficiency
• Experience in successfully managing and growing enterprise commercial accounts. Relevant industry experience includes food, hospitality, media, and technology.
• Experience with value-based selling, preferably using the MEDDICC methodology.
• Experience with Salesforce (or another CRM) is preferred, along with demonstrated ability to effectively manage and meet KPIs.
• Strong commercial skills, critical thinking, and adaptability to thrive in the face of ambiguity.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• What it takes to succeed
• To succeed here, you'll need to embody these four principles:
• Choose Excellence over Ease: You take initiative and prioritize long-term impact over short-term comfort, consistently pushing for exceptional quality rather than settling for "good enough."
• Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You recognize your own agency to influence outcomes and take responsibility -meeting setbacks with solutions and humility rather than excuses.
• Seek Honesty: You ask questions and prioritize truth over comfort, welcoming candid feedback, and addressing performance directly to ensure we never stop improving.
• Bring Energy and Joy to the Journey: You take responsibility for the energy you bring to the team, finding meaning in the work while celebrating our shared wins and lessons.

Benefits

Additional Information

Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together. It's a big mission, and that's where you come in! At Too Good To Go, you'll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world's food waste crisis. You'll lead an elite team to elevate our growth in Canada and collaborate daily with world-class minds-while doing work that's both high-impact and deeply meaningful. Your role As an Enterprise Customer Success Manager , you will play a pivotal role in driving the success of our Canadian business. You will use value based account management to grow and retain partnerships with large enterprises. Your primary focus will be spotting and winning opportunities to expand partners' use of Too Good To Go through upsell and cross-sell initiatives. You will be responsible for managing a pipeline, contributing to the team's forecast and overall results for revenue growth and retention within enterprise accounts in Canada. By deeply understanding each partner's business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.

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