Account Manager
External
Claranet · London, UKPrepare for this interview
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About the role
As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required.
Responsibilities
- Drive revenue growth across accounts under management through cross-selling of the portfolio
- Reduce revenue churn in accounts under management
- Operate with a CX first mindset, putting customer outcomes at the heart of how you operate
- Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans
- Collaborate with the Marketing team on account-based marketing
- Engage proactively with Sales Specialists to align on solution positioning, ensure technical feasibility and drive value-led conversations with customers
- Partner with the Bid Management team to progress bid activity for growth opportunities identified
- Skills and Attributes
- Flexible and creative to take considered risks
- Learn and adapt quickly to changing situations
- Self-motivated and able to work under pressure
- Ability to travel to different sites and locations on a weekly basis
- Manages conflict and challenges in an open and constructive manner
- You will have the knowledge and experience to carry out complex tasks competently, confidently and consistently
- Demonstrable success in driving revenue growth and developing cross-sell and up-sell opportunities
- Strong relationship management skills, with proven success delivering excellent customer experience
- Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments
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