Associate Director, M&S Workforce Planning & Staffing - Pacific

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Pay: $96,250 + Incentive Eligible Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Global Technology, Resort Operations, Marketing & Sales etc.) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. The Assoc. Director, M&S Workforce Planning & Staffing (the "Associate Director") reports to the Vice President, Marketing & Sales Development - Americas (the "VP") and supports the M&S organization with the ongoing analysis of data and execution of high-impact decision making related to real-time labor leveling needs. The Associate Director provides dedicated planning staffing guidance and to M&S leaders across their assigned Marketing and Sales division or region. This position also supports with targeted recruiting and hiring strategies, especially in high impact markets within their assigned divisions. This position will be based at the MVW Headquarters in Orlando, or at an alternative Corporate or Regional Office or onsite at a M&S operation within their assigned division, but will not be co-located with the Director, M&S Recruiting. The Manager II will be expected to be onsite at their base location or onsite at a M&S location within their assigned division five days per week. Expected Contributions The Associate Director has the following non-exhaustive responsibilities: Partner with M&S site leadership and use projected / seasonal tour data to ensure each assigned site is efficiently staffed for current and future needs. Analyze and document real-time productivity data to understand needed pivots in current and upcoming staffing to provide least cost/best available staffing support and ensure staffing timelines meet business needs. Monitor and drive key staffing metrics including fill rates, gross profit margins, burdened salary costs, and staffing fulfillment Monitor recruiting pipeline health and workforce deployment across assigned regions Liaise with site M&S leadership to identify retention challenges, improve associate retention, staffing execution, and operational follow-through. Build and maintain strong client relationships across their assigned region, including regular client contact and service reviews. Resolve escalations involving staffing delivery, client needs, or workforce issues. Partner within the M&S Workforce Planning team and with M&S leadership to ensure effective collaboration across regions, and efficient use of staffing and talent pipeline. Monitor compliance with wage and hour regulations, labor laws, safety requirements, and company policy across all regions; partner with HR and Law as required. Ensure staffing and ratios meet company standards and regulatory requirements. Support M&S change-management and sustainment initiatives that support the M&S leadership within their division, driving a system approach to workforce staffing productivity. Effectively communicates staffing changes with impacted M&S Recruiting team members and M&S leaders. Provides consulting on process improvement opportunities with all involved stakeholders. Assist with maintaining M&S talent pipelines in Workday to ensure hires at different levels are available as needed and/or directed by leadership in conjunction with departmental budget. Assists with department workflow as needed, including onsite and regional recruiting to ensure these pipelines are maintained. Business Partnership Partners with Human Resources Business Partners (HRBPs) and field Compensation partners to develop competitive and equitable compensation recommendations. Develops and maintains critical relationships and partnerships with market and regional leadership as well as corporate Centers of Excellence (COEs). Works directly with MVW Change Management and Global Communications teams to ensure new policies, processes, tools, etc. are communicated to end users accurately and timely. Consults with Corporate HRBPs and AVP, Talent Acquisition when writing policies and procedures related to M&S workforce planning and staffing. Coordinates with HR workstreams as needed for planning, design and development of policies and practices. Quality & Control Ensure compliance with all relevant employment laws and regulations throughout the recruitment process. Proactively audits internal SLAs for M&S workforce planning and staffing. Reviews and analyzes customer satisfaction survey results, identifies trends in feedback, and provides follow-up for issue resolution and/or appropriate communication to the businesses. Stay updated on recruiting industry trends and best practices to continuously improve M&S processes. General Department Operations Develops operating plans and workable business processes for own department in alignment with fu

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