Urgent Need Genesys Architect

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OPT EAD, GC EAD, GC, TN and Citizens Only Hi Friends, Hope you are doing great, I have an urgent requirement from one of my esteem client, I will appreciate if you can have an eye on the below requirement and send me your consultant updated profile ASAP. Position title: Genesys Architect Location: San Francisco CA Duration: 6-12 Months+ Essential Skills: - Strong hands-on knowledge of configuration and optimization of Genesys Voice environment - Strong hands-on knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems - Strong understanding of VoIP QoS issues and mitigation strategies - Proficient with at least one IP-PBX technology - Data Networking knowledge to understand network subnets, VLANs, routing and firewall - Proficient in working with various telecom carriers - BT, Level3, Voxbone etc. to manage Network routing, provisioning and testing SIP circuits - Design skills - with the ability to review business requirements and suggest appropriate telecom solutions Leadership: - Provides direction and guidance to the enterprise applications team - application development staff, integration resources and enterprise applications support staff to ensure that the voice environment operates seamlessly and meets the needs of CX. - Provides technical guidance in the design, development and implementation of Genesys Routing, GVP, call recording, WFM. (Architectural support is not required, this is more aligned to small routing strategies, IVR apps etc.) - Works with business management to assist in the prioritization of system enhancement requests; works with the application development staff to facilitate and oversee the completion of the tasks. - Identifies and oversees the interdependencies and integrations between the telephony solutions and technologies - Engages with cross functional teams (network, apps, systems) to provide recommendations to enable reliable and scalable solutions. - Provides Tier 3 support and assists in troubleshooting when systems and operational issues arise. Planning/Execution: - Assists in the planning and design of voice routing strategies - Must have an in-depth understanding of Genesys Routing, Genesys Voice Portal, call recording, workforce management, and reporting. - Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better utilize the platforms. - Responsible for working with telephony vendors in building the detailed project plans to ensure a. Research, Data Collection, Quality Assurance, Analysis and Problem Solving: - Assists the business in identifying and clarifying their requirements and translating them into technical requirements; evaluates possible solutions and recommends best alternatives. - Provides technical training and education on Genesys applications to internal ITx team, end-user personnel, business units and partners. - Applies strong problem-solving skills to address complex technical issues and liaises with Genesys, internal ITx and internal engineering teams to diagnose and resolve system performance issues. - Collaborates with and provides information to vendors during expert reviews; reviews all documentation to ensure that technical and product best practices are being followed. If my requirement matches your resume, then please do reply on my email id alih (at) usmsystems(dot)com and contact no is 703-955-3955

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