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Workforce Management Regional Scheduling Lead, Shared Services

External
Wolt logoWolt · Belgrade, Serbia
Full-timeOn-site1d ago
Capacity PlanningExcelForecastingLookerStakeholder Management
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Responsibilities

  • Day to day in this role you'll:
  • Lead and develop a team of 3-4 local leads and their respective teams, supporting their growth and performance
  • Define and execute scheduling strategy for the upcoming months across all our shared service centres
  • Build and improve scalable scheduling routines to ensure accuracy and consistency
  • Collaborate closely with Planning and Intraday teams to align forecasts and coverage
  • Analyse data to generate insights and improve scheduling accuracy and service levels
  • Identify opportunities for automation and process improvements across WFM practices
  • Our humble expectations
  • At least 2 years of experience leading a team
  • At least 2 years in a WFM role
  • Hands on experience with scheduling in a contact centre environment
  • Strong understanding of forecasting, capacity planning, scheduling and real time management
  • Ability to work independently and solve complex problems in ambiguous situations
  • Confident stakeholder management and strong communication skills
  • Advanced Excel or Google Sheets skills and experience with BI tools such as Looker

Benefits

A collaborative and international work environmentOpportunities for professional growth and developmentExposure to cross functional projects and strategic initiativesA chance to make a real impact on operational performance and customer experienceNext stepsIf this sounds like a role where you could thrive, we would love to get to know you. Apply now and we will be happy to receive your application!Our Commitment to Diversity and Inclusion

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

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Workforce Management Regional Scheduling Lead, Shared Services at Wolt