Trials & Evaluation Coordinator

Responsibilities

• Trial Operations
• Receive, triage, and process incoming trial requests from the Sales team, ensuring all necessary information is captured before procurement begins
• Coordinate the procurement, configuration, and shipping of Axon hardware and software for customer trials
• Schedule and confirm trial resources, including Professional Service Managers and field installers, aligning availability with trial timelines
• Track active trials end-to-end and manage the post-trial return process for all gear, ensuring accurate inventory reconciliation
• ALPR Program Coordination
• Coordinate end-to-end logistics and operational setup for Axon's Automatic License Plate Reader (ALPR) trials - including device staging, vehicle and fixed-site installation scheduling, and post-trial recovery across mobile, trailer-based, and fixed deployments
• Serve as the operational point of contact for ALPR trial deployments, partnering with Sales, Product Success Managers, and field installers to ensure each pilot is configured to the agency's specific use case, coverage area, and hotlist requirements
• Bring working knowledge of the jurisdictional permitting considerations that surround ALPR camera placement (e.g., right-of-way, utility/pole attachment, DOT/traffic) so trial scoping, timelines, and customer conversations realistically account for what the agency will need to secure on their side
• Build and maintain trackers for ALPR trial milestones and hotlist sources - with visibility into any agency-side prerequisites - to ensure auditability and a smooth handoff to Customer Success at trial conversion
• Partner with Legal, Privacy, and agency stakeholders on community engagement materials, data-sharing agreements, and ALPR policy documentation frequently required ahead of pilot kickoff
• Cradlepoint Renewals
• Serve as the primary SME and point of contact for the Cradlepoint renewal process
• Proactively coordinate with Sales, Customer Success Managers (CSMs), and cross-functional teams to manage upcoming renewals, generate quotes, and ensure zero lapse in service for customers
• Process & Automation
• Build and maintain operational automations across Smartsheet, Slack, and Salesforce to streamline trial creation, tracking, and management workflows
• Create, maintain, and continuously improve documentation for all trial and evaluation processes to ensure consistency and scalability
• Partner with Product teams ahead of new product launches to ensure trial readiness, flagging gaps and coordinating solutions in advance
• What You Bring
• 2+ years of

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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