Customer Service Advisor

About the role

Relationships mean everything to us, and you'll be at the heart of a special one. Join our team as we build a centre of excellence for our prestige automotive customer, where your commitment to quality and continuous improvement will directly drive our success. We don't just have a way of working; we have The Unipart Way. You'll be empowered to reach world-class levels through our 'From Gate to Great' training and development program, giving you the perfect platform to deliver outstanding service, hit exceptional KPIs, and grow your career in a forward-thinking, people-focused environment. As part of your key responsibilities you'll: Manage communications and relationships with retailers regarding all aspects of customer service and delivery. Address customer issues promptly via telephone, CRM databases, live chat, and instant messaging in a fast-paced environment. Oversee client campaigns, including gathering stock data, issuing orders, and managing credit processes. Maintain key performance metrics, assist in creating periodic reports, and escalate instances where targets are not met. Maintain detailed SOPs and work instructions while leading efforts to highlight issues and drive improvements to prevent reoccurrence. Support cross-functional and regional teams to resolve queries, ensuring all activities adhere to Health and Safety policies and procedures. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Excellent Customer Service and communication skills - both on the 'phone and via email - supported by good commercial understanding A strong team player - confident and self-motivated Quality focused - problem solving skills with a focus on continuous improvement Ability to manage multiple tasks and projects simultaneously and to cope with the demands of a fast-moving and ever-changing set of priorities - very organised Ability to manage own time effectively in order to meet targets and timescales Very IT literate Ability to embrace change and take on new processes - a commitment to self-development About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you. You may have experience in the following: Customer Service Advisor, Customer Support Advisor, Customer Service Executive, Customer Support Executive, Call Centre Advisor, Contact Centre Agent, Client Services Coordinator, Customer Experience Advisor, Customer Care Advisor, Account Support Coordinator, Service Desk Advisor, Retail Customer Service Advisor, CRM Advisor, Customer Relations Advisor, Sales Support Advisor, Order Processing Administrator, etc. REF-229 281

Additional Information

Nuneaton £30,000 per annum plus 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

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