Account Manager

About the role

🚀 Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, DiliTrust is transforming legal departments worldwide with cutting-edge technology ⚖️💡 🌍 Our Impact From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success 🤝 We proudly support 2,300 customers in 50 countries, with 80% of them being CAC 40 companies 📊🌐 🎯 Our Ambition To become the first French legal tech Unicorn, reaching a valuation of over €1 billion 🦄✨ 🏆 Our Recognition DiliTrust is recognized for offering a positive and stimulating work environment 🌟 We are proud recipients of the "Happy at Work" and "Tech at Work" labels since 2019 😊💼 🔍 What will you find at DiliTrust? 💡 Innovation: Be at the forefront of legal tech advancements 🌐 Global Impact: Collaborate with diverse teams in an international and multicultural environment 📈 Career Growth: Grow and evolve within the future unicorn of legal tech 😊 Stimulating Workplace: Experience our positive "Happy at Work" culture 🎯 Your Tasks As an Account Manager, you will engage with senior executives of multinational corporations as well as mid-sized companies in both the private and public sectors 🌍🏢 You will work closely with CEOs, Board members, and management teams to develop and grow strategic client relationships 🤝 Acting as a true product expert, you will be the voice of the customer internally, collaborating with sales, development, and marketing teams 🎤💡 🛠️ As part of your missions 🤝 Build and nurture strong relationships with a portfolio of key clients 🔁 Manage contract renewals and ensure long-term customer retention 📈 Identify and act on upsell and cross-sell opportunities to achieve targets 🧠 Act as a consultant on the product, supporting and guiding clients in their use of the solutions 📊 Monitor KPIs related to business cases and product usage 👤 Profile Required 🎓 Bachelor's degree (minimum) with at least 5 years of relevant experience 🌍 Fluent Arabic / English bilingual 🧭 Ability to develop long-term strategic plans for customers 🗣️ Excellent presentation and communication skills 🗂️ Strong ability to manage all aspects of a project 🌐 Comfortable working in an international, multicultural environment 📚 Strong desire to learn and become a functional expert on multiple software products ⭐ Versatile, autonomous, assertive, customer-oriented, and a true team player ❓ Why join us? 📍 Location: Dubai 🚀 Join a fast-growing company in a truly international environment (France, Italy, Spain, Canada, Germany, Dubai & Mexico City) 🌏 25+ nationalities: a cosmopolitan and multicultural mindset ⚖️ Work-life balance matters at DiliTrust 📈 A key moment to join DiliTrust in terms of growth and opportunities 💙 Our Values At DiliTrust, our values guide everything we do: 🤝 Trust: Transparency and integrity in every action 🌈 Inclusion: A culture of empathy, diversity, and belonging 🔥 Hands-on Spirit: Initiative, resilience, and action-oriented thinking 🏆 Excellence: Constantly pushing boundaries to innovate 👥 Team Success: Collaboration is at the heart of everything we achieve 📝 Recruitment Process 1️⃣ HR interview 2️⃣ Hiring Manager interview (on-site) 3️⃣ Chief of CS interview

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