Broadcast and Streaming Intern

Responsibilities

• Manage the PanthersPlus.TV customer support inbox, responding to subscribers professionally and escalating technical issues to ViewLift as needed
• Monitor the platform during live games, handling real-time subscriber outreach and technical issues as they arise
• Track and organize subscription and platform data, including support volume and recurring feedback
• Deliver weekly reports on platform performance, ongoing issues, and tickets raised
• Participate in weekly meetings with Panthers personnel and ViewLift to review performance and align on priorities

Requirements

• Excellent written and verbal communication skills with a professional, customer-first approach
• Strong organization and attention to detail in a fast-paced, live environment
• Comfortable learning streaming platforms, support tools, and reporting workflows
• Proficiency with Microsoft Office Suite
• Reliable high-speed internet for remote game-night coverage, and reliable transportation for home games when requested
• Must be available for at least 75% of all Florida Panthers games, including preseason and the first round of the Playoffs, as well as weekends, evenings, and holidays as needed
• Current college or post-graduate student in Communications, Marketing, Hospitality, or Digital Media preferred but not required
• Position Type/Expected Hours of Work:
• This is an intern position not t exceed 40 hours per week. Must be able to work flexible hours including nights, weekends, and occassional holidays as needed.

Benefits

Additional Information

Organization Overview: The Florida Panthers enter their 33 rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season. As the NHL's southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, "Heroes Among Us," honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans' affairs; children's health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area. Broadcast & Streaming Intern Organization: Florida Panthers Hockey Club Department: Communications Reports To: Media Relations Coordinator Employment Type: Internship - Seasonal Location: Remote (game nights) / On-Site as requested - Amerant Bank Arena, Sunrise, FL Program Duration: 2026-27 Season Schedule: Must be available for at least 75% of all Florida Panthers games, including preseason, first round of Playoffs, weekends, evenings, and holidays Job Summary The 2026-27 Broadcast & Streaming Intern will support the Communications team in delivering a quality fan experience on PanthersPlus.TV, the Florida Panthers' direct-to-consumer streaming service. The intern will serve as the first point of contact for subscribers, managing customer support communications and engaging with fans in a professional and consistent manner. The role is most active on game nights, during which the intern will monitor the platform throughout live broadcasts, manage real-time fan outreach, and assist in resolving issues as they arise. Beyond game nights, the intern will track subscription and platform data and report on the state of the service, working closely with Panthers personnel and ViewLift, the partner that powers PanthersPlus. This position provides valuable professional experience in live streaming operations, customer experience, and broadcast technology within a professional sports environment.

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