Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote

Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Requirements

• High School Diploma or GED is required
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Additional Qualifications
• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented
• 1 year of customer service experience
• Fluency in another language (Spanish)
• Pharmacy Benefit Management or other Healthcare experience
• Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
• To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
• We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
• Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
• Positions will be posted for a minimum of five consecutive workdays.

Benefits

Additional Information

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote Job Description The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.

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