Desktop Support Technician

Responsibilities

• The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
• They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
• Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
• Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
• Support IT Department with technology related tasks when required including data center and office cabling
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
• Champion company core values and other company programs
• Other duties as assigned
• Education
• High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago
• Post-Secondary education in a related IT field would be preferred
• Knowledge of Information Technology in relation to supporting Hardware and Software

Requirements

• Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
• Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
• Certificates, Licenses, & Registration:
• There are no personal certification, licensing, or registration requirements for this job
• Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader
• Why Join Us?
• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's live

Benefits

Additional Information

Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! AIC Phil LLCThe Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software. They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology. The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

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