Management & Program Analyst

About the role

This Management & Program Analyst position serves as a Change Management Agent (CMA) in the Office of the Director. The CMA is responsible for developing and implementing change management plans within the Regional Office to maximize employee engagement. The CMA works to drive faster adoption, greater utilization, and higher proficiency among employees regarding changes that impact both staff and the agency. To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/06/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically IN OR RELATED TO the work of the position to be filled. Specialized experience for the GS-11 level may include performing work that demonstrates progressively responsible analytical, organizational, and consultative skills in support of organizational effectiveness initiatives. Experience should reflect competency in at least two of the following areas: Diagnosing organizational issues: Assisting in identifying operational, structural, or process-related problems within the organization; gathering and analyzing relevant data to understand the underlying drivers of these issues; and contributing to recommendations for improvement. Building collaborative working relationships: Supporting engagement efforts with individuals at various levels of the organization; facilitating communication and cooperation across teams; and participating in activities that promote teamwork and organizational cohesion. Supporting mission, vision, and goal development: Contributing to discussions or working groups focused on defining or refining the organization's mission, vision, values, and strategic goals; assisting in communicating these elements to stakeholders. Participating in business process or system design: Assisting in the development or revision of business processes, workflow models, job roles, or supporting technologies to improve operational effectiveness and service delivery. Assisting with implementation of organizational initiatives: Supporting the rollout of new organizational strategies, programs, or processes; contributing to action plans; and assisting with the delivery of training, communication, or educational materials related to change initiatives. OR Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related. Graduate level education must demonstrate the competencies necessary to do the work of the position. (Must submit transcripts.) OR Combination: A combination of specialized experience and education as described above that, when combined, equal 100% of the total requirement. (Must submit transcripts.) GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized experience for the GS-12 level includes performing work that demonstrates advanced proficiency in organizational analysis, strategic planning, and change implementation. Applicants must have one year of specialized experience equivalent to the GS-11 grade level, which reflects increasing independence, technical judgment, and responsibility. Experience must include at least two of the following areas: Diagnosing organizational issues at a strategic level: Leading or independently conducting assessments to identify operational or systemic problems; analyzing complex data to determine root causes; and f

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