IT Support Associate

Requirements

• EDUCATION: High School Diploma or GED.
• EXPERIENCE: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
• OTHER:
• REQUIRED KNOWLEDGE/SKILLS/ABILITIES:
• CONDITIONS OF EMPLOYMENT:
• N/A
• Additional Job Details
• Preferences: At least one year of user support or training. Special consideration given to candidates with a degree in an information technology related field or with specialized training and industry certification.
• Required Application Materials:
• Best Consideration Date: July 10, 2026
• Posting Close Date:
• Open Until Filled:
• Job Risks
• Not Applicable to This Position
• Financial Disclosure Required
• No For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website .
• Department
• CMNS-Chemistry & Biochemistry
• Worker Sub-Type
• Staff Regular
• Salary Range
• $56,773.00 - $68,128.00
• Benefits Summary
• For more information on Regular Nonexempt benefits, select this link .
• Background Checks
• Employment Eligibility
• EEO Statement
• The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.
• Title IX Non-Discrimination Notice
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Benefits

Additional Information

Job Description Summary Provides moderately complex technical support for hardware, software, and conference rooms to the Department of Chemistry and Biochemistry. Collaborates with campus IT teams to deliver reliable technology solutions that support the university's teaching, research, and administrative missions. Primary Duties 1. Provides technical support and IT services to faculty, staff, and students, including diagnostic resolution and follow-through. 2. Installs, configures, repairs, and maintains desktop and laptop computers, mobile devices, printers, and other peripheral equipment. 3. Troubleshoots software, network, and account issues while ensuring compliance with university IT policies and security standards. 4. Provides support and ensures conference rooms and instructional (teaching) lab audio and visual equipment are functioning normally 5. Manages asset lifecycles, including inventory updates, equipment deployment via Jamf and Intune, warranty claims, and asset disposal. 6. Maintains and distributes reference manuals and technical training guides. 7. Conducts moderately complex information technology briefings in a group setting. Physical Demands: N/A Licenses/ Certifications: N/A

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