Laboratory Customer Support Consultant-Dutch and English speaker

Responsibilities

• You will act as the liaison between customers and the IDEXX laboratories
• You will provide and clarify processes for lab tests, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
• You will be helping our customers with questions regarding turn-around time, sample to use and pricing.
• You will be actively detecting trends and finding solution for recurring issues.
• You will be answering on emails and taking notes on all pending actions in our customer relationship systems.
• You will be connecting with the laboratories, the sales team and your fellow customer support colleagues.
• What else do we offer:
• You'll be working in an international environment.
• Join the social events, volunteering days and our wellness activities.
• We offer hybrid or on-site type of work. Our office is located in Hoofddorp, Netherlands (next to the train station, 20 minutes from Amsterdam)
• From day one, you will get full autonomy in your work and ample support when you need it.
• You will join a successful team who is proud of the work they do and motivated by their unified purpose of helping others.
• You will work with people who are inspiring, open, and the best in their operating space.
• We believe in you - with a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.
• You'll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.
• What You Need to Succeed:
• The ideal candidate is self-motivated and creative person, who can anchor these traits with a high degree of accuracy and an analytical mindset.
• Fluent in Dutch and English, spoken and written is a must. Additional fluency in French would be an important addition.
• Things are changing at a rapid pace at IDEXX. We are an ambitious company with a strong commitment to grow. This requires a degree of flexibility on your side, to take on new challenges, to be open to change, to think outside of the box, and to be stretched beyond your comfort zone.
• You mastered problem solving skills and you have a fine attention to detail.
• A proven track record of providing extraordinary customer service.
• It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
• You are experienced in a life science related or technical field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
• Strong organizational skills, especially in a multi-tasking environment.
• Ability to ability to withstand stress.
• Ability to be on the phone for 8 hours a day. This position is full time (40 hours a week).
• A proper work space at home for the days when not working from the office, with a quiet area and the space to set up a computer and an extra monitor.
• Why IDEXX

Benefits

Additional Information

Additional Job Description Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. As the first point of contact between IDEXX and our customers, our support professionals are vitally important. In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive. As member of this team this is what your day would look like: You start working in the morning, a vet is calling you. They have to plan a surgery on Molly the cat and it requires additional tests that need to be sent to one of our laboratories based on the preliminary testing results. So now he is calling you to request these additional tests, enquiring to learn more about what samples to send and the turnaround time of the tests. You need to help them with answers in a timely & accurate manner. How does it sound?

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